FAQ

Simply click the “INQUIRE” button and fill out the registration form on the next page. The entire process takes a few minutes and can be done on any device including your smart phone or tablet. Our Sales representatives will return a call within 24 hours helping you chose perfect plan that suits your needs and will guide you further. Also, you can call us 404-551-3295 or email us sales@metromaxdispatch.com

Yes, all owner-operators and carriers working with Metromax Dispatch are required to operate under their own motor carrier authority. We are neither a carrier nor a broker.

We work with carriers of all sizes from one truck Owner Operators to trucking companies with double digit company drivers.

No, as an owner, you can decline a load at any time. We work hard to provide loads that fulfill your requirements and preferences. As long as you communicate it upfront, we will only provide loads per your required profile.

When the load is booked under carrier’s company name, same company name is put on the rate confirmation by the broker or shipper and only you as the company owner is authorized to received funds. Funds from tendered loads do not go through our operations, but rather as a performance measurement for our low commission.

Carriers can pay us via their  debit/credit cards.

We handle broker/shipper packets on the behalf of carriers as well as any other documents required for load booking. Lastly, we handle submitting load information to brokers and shippers as requested by carriers.

Our agents will stay in contact with you and/or your drivers to obtain their current location and ETA to delivery. Once we know where you are and where you’re going, we’ll begin working on getting you a reload. Once a qualified load is found, our agents will begin to gather information and negotiate rates. We’ll always contact you for approval on every load so there’s nothing to worry about. If you agree to the load offer, we will begin the set-up process, completing packets, requesting insurance certificates, and submitting the necessary documents to the broker. Once complete we will sign the rate confirmation, dispatch you or your driver, send the load information to the driver via our mobile app and add the original rate confirmation to our online portal for your reference.

We do not force dispatch. If a load offer does not suit your needs, we will continue to look for a load that is acceptable and approved by you.

We only do business with the brokers and shippers that have a good reputation, great credit rating and value our carriers.

We only work with reputable shippers and brokers and in addition to that, always checks their credit worthiness even if they are our longtime partners, therefore, our carrier clients have a complete peace of mind.

Your company’s DOT, Letter of Authority, Signed W-9 Form, Certificate of Insurance and Signed Metromax Dispatch agreement

Your company’s DOT Letter of Authority, Signed W-9 Form, Certificate of Insurance and Signed Metromax Dispatch agreement

1 Million General Liability and $100,000 Cargo

No, It’s Free with MMD Dispatch Service.

 Dry Van, Reefer, Flatbed and Step Deck

Metromax Dispatch charges a flat rate per week per truck. The load is booked in the carrier and/or owner operators name. The carrier and/or owner operator is paid and after successful delivery, Metromax Dispatch invoices the carrier for the agreed upon dispatch fee.